Contact Us   -   +1 613 271 4400        Support Centre

We draw on our global network of engineering offices and factories to deliver engineering expertise and material to any WiMAX site in the world. With cost of transportation a rising expense in a network deployment, local or regional offices are used for material staging, testing and integration. Highly and certified experienced network engineers are used for all system provisioning and optimization projects. Expert program and project managers with local experience are selected to ensure successful turnkey deployments on time and on budget.

  • Program and project management

  • Site construction

  • System integration and factory acceptance testing

  • Field installation

  • Antenna installation and alignment

  • System testing, acceptance and commissioning

  • WiMAX system provisioning and customization

  • System acceptance

  • Coverage optimization (drive tests)

  • Network optimization and updating

Network Maintenance Services

EION Wireless provides industry–leading technical services and product warranty support using a global network of Technical Assistance Centers (TAC) that provide escalation for operational and technical issues. Factories and repair centers around the world handle repairs within their region, reducing turnaround time and shipping costs.All equipment delivered by EION Wireless can have its factory warranty extended or enhanced through Maintenance Level Agreements. EION’s flexible MLA’s contain uniquely tailored levels of support that provide affordable choices for network maintenance budgets and support philosophy. Network operators welcome advanced service offerings such as First Level Corrective Maintenance and Remote Monitoring Services as cost-efficient alternatives to using their own personnel.

  • Technical support services – worldwide TAC centers

  • Network and field support – with Tier II and Tier III escalation

  • Customer service, regional repair and return facilities

  • Maintenance Level Agreements – enhanced warranty support

Training Services

EION Wireless Training services offers training classes on the WiMAX standards and basic technology to get your network personnel ready to operate your WiMAX network from day one. Classes cover the base stations, backhaul, ASN gateways, CSN/AAA, and NMS.

  • RF Design Theory

  • EION Wireless product training

  • Transmission engineering and installation best practices

  • WiMAX ASN and CSN equipment

  • Supervisory/ Network Management systems

  • EION Reference Books Series

We have 57 guests and no members online

© 2016 EION Inc.